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Refund & Return Policy

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Refund & Return Policy

Due to the deeply personal and hygienic nature of adult novelty and intimate wellness devices, items that have been opened or had factory hygiene seals removed cannot be returned for a refund under standard health regulations.

Defective or Damaged Items Guarantee

If your device arrives damaged, non-functioning, or experiences a manufacturer defect within 30 days of delivery, contact our customer support team immediately with your order number. We will gladly issue an expedited replacement or refund.

Unopened Items

Unopened items with the original factory shrink-wrap and tamper-evident seal completely intact may be returned within 14 days of receipt for store credit or refund.